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Excerpt:
Into the Arms of Another Vendor?
Beyond ongoing expenses, CIOs face many persistent challenges
with their ERP systems. (We didn't offer "costly implementation" as a choice, but it is sure to have been high atop many CIOs'
lists.) IT leaders found themselves stymied by complicated systems integration (39%), a lack of customization around particular
business strategies (38%), high cost of ownership (36%), difficulty in accessing or extracting useful information (32%), and
systems that were difficult to use or not intuitive (31%).
None of this is news to Haney or Doherty. That's the cost of doing business with ERP, they say. What does
surprise Doherty, who is president of the Greater Philadelphia PeopleSoft-JD Edwards user group,
is that the challenges are both ongoing and so pervasive among CIOs. "It's frustrating that software firms are not jumping
through hoops to fix them," she says, "because we all have the same problems."
- "Why ERP Systems Are More Important Than Ever", CIO Magazine, Thomas Wailgum, January 29, 2008
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